Effective Date: 20250905

1. Introduction  

These Terms and Conditions of Sale (“Terms”) apply to all purchases made through our website located at [sg.hiccpet.com (the “Website”). By placing an order, you agree to be bound by these Terms. 

Please note that these Terms do not affect your statutory rights as a consumer. 

2. Orders and Contract Formation  

2.1 Your order constitutes an offer to purchase products from us. All orders are subject to acceptance.  

2.2 A contract between you and us will only be formed when we confirm acceptance of your order in writing. We may choose not to accept your order in our discretion for any reason whatsoever without liability to you, unless we are not permitted to do so under statutory law. Examples of when we may not accept your order are as follows: 

2.3 Before you submit your order, you will be given the opportunity to review your selection, check the total price of your order and correct any input errors. 

3. Products and Availability  

3.1 All products are subject to availability. If a product is out of stock, we will inform you as soon as possible.  

3.2 We reserve the right to discontinue or change product specifications at any time. 

4. Prices and Payment  

4.1 All prices of products on the Platforms are the price for the products only. They include any VAT or other sales tax payable (unless otherwise specified). We shall endeavour to notify you if the price displayed is not fully inclusive of any customs duties or taxes. 

4.2 We endeavour to ensure that all pricing information on the Website is correct. Occasionally, however, an error may occur and products may be mispriced. If a product's correct price is lower than the price stated on the Website, subject to our right to refuse an order, we will charge the lower amount and send you the product. If a product's correct price is higher than the price stated on the Website, we will, at our discretion, contact you and ask you whether you wish to proceed with the order at the correct price or cancel your order and notify you of such cancellation. We will not be obliged to supply products at an incorrect price. If we have taken an advance payment in circumstances where pricing information is incorrect, we shall endeavour to refund the payment taken as soon as possible if the Product has not been shipped. 

4.3We may vary the prices of products listed on the Website at any time and without any notice. 

4.4 Payment must be made in full at the time of ordering using the available payment methods. 

4.5 More information about the payment methods that we accept, and details of when an order will be charged to your account can be found in the payment section of our Website. We reserve the right to change the payment methods we are able to accept at any time. 

4.6 You confirm that the credit/debit card or payment method that is being used is yours and that all details you provide to us in respect thereof including, without limitation, name and address details are complete, correct and accurate. You further confirm that the credit/debit card is valid and the inputted payment details are correct. All credit/debit cardholders and payment account holders are subject to validation checks and authorisation by the card issuer or payment method provider. If the issuer of your card or payment method refuses to authorise payment, we will not accept your order and we will not be liable for any delay or non-delivery and we are not obliged to inform you of the reason for the refusal. 

4.7 We are not responsible for any charges or other amounts which may be applied by your card issuer or bank or payment method provider as a result of our processing of your credit/debit card payment or other method of payment in accordance with your order or as a result of the seller of the product(s) being located in Singapore. 

4.8 If your credit/debit card or payment method is not denominated in the currency of your purchase indicated on the Website, the final price may be charged in the currency of your card or account. Such final price is calculated and charged by your card issuer or bank or payment method provider and therefore we shall not be responsible for any cost, expense, charge or other liability which may be incurred or suffered by you as a result of your card issuer or payment method provider charging you in a different currency other than the currency of your purchase as displayed on the Website. 

5. Delivery  

5.1 We are only able to deliver to a valid shipping address that you provided to us. We cannot be held responsible if that delivery address is incorrect or incomplete. Changes to the shipping address are not permitted once your order has been placed. Please note that we do not deliver to PO boxes and there are restrictions on the locations to which we deliver products purchased from the Website.  

5.2 When you have selected your preferred delivery method from those offered for your selected shipping destination and provided your order has been accepted by us, your order shall be processed by us and we will endeavour to dispatch your order in accordance with the estimated delivery times or as otherwise specified in the checkout process as you submit your order. Please note that there are a number of postcodes to which we cannot deliver on a next day basis or on a Saturday. Orders received after any “cut off” or “last order” time or received on a day which is not a working day (that is any day on which the banks are open for business in Singapore which is not a Saturday or a Sunday, will be processed on the next working day). Estimated delivery times will be calculated from the date on which the order is placed, unless otherwise specified. 

5.3 Where you have selected any of our delivery services and your order has been accepted by us, your sole remedy for any failure by us to dispatch your order in time for delivery within the relevant estimated delivery times for your shipping destination and selected delivery method shall be your right to cancel the relevant order and receive a full refund of any monies paid to us in respect of that order. 

5.4 Title of the products will be transferred to you at the later date of: 

5.5 Once a product has been received by you all risk of damage to, or loss of, the Product shall pass to you. 

6. Returns and Refunds  

6.1 You have the right to cancel your order within 14 days of receiving the goods as a consumer (including, where applicable, your rights under applicable distance selling legislation or e-commerce regulations in the territory to which the Product is shipped).  

6.2 Returned items must be unused and in original packaging. We reserve the right to refuse a refund if the returned goods do not meet these conditions. 

6.3 Refunds will be processed within 14 days of receiving returned goods. Where you return a product under the regulations, we will issue you with a full refund, but you will need to return the Product at your own cost (if you have already received the Product), unless otherwise specified in our Returns and Refunds Policy. 

7. Age Requirements 

If you order a product to which a minimum age requirement applies, by ordering that product you confirm that you are of the required age. If we reasonably believe that you are not legally entitled to order a product, we reserve the right to cancel your order. 

8. Liability  

8.1 Nothing in these Terms limits or excludes our liability:  

8.2 Subject to Section 8.1 above, we will not be liable, in each case, whether in contract, in tort (including, without limitation, negligence or breach of statutory duty), or otherwise however arising out of or in connection with these Terms for any:  

8.3 Subject to Sections 8.1 and 8.2, to the maximum extent permitted by applicable law, the aggregate liability under these Terms whether arising under contract, tort (including negligence) breach of statutory duty or otherwise shall in no event exceed 100% of the price of the product you have ordered from us.  

9. Intellectual Property  

9.1 All content (including, but not limited to, logos, text, data compilations, graphics, icons, images, photographs, audio clips, sounds, music, and software, and any combination thereof) available on the Website (the “Content”), is either owned or licensed by us, and is protected by applicable copyright laws and treaties around the world. All such rights are reserved.  

9.2 The "HICC PET" trade mark as well as all trade marks, whether they are figurative or not, and all other marks, trade names, service marks, brand names, business names, illustrations, images, logos which appear on our products, Website or packaging, whether registered or not (the "Trade Marks"), are and remain our licensors and are protected by applicable trade mark laws and treaties around the world. All such rights are reserved.  

All other intellectual property rights (including, without limitation, registered or unregistered trade marks, logos, designs, copyrights, patents, know how or trade secrets) in or related to the Website, the products depicted and/or available on the Website and any packaging or ancillary items connected to such products, your order or the Website (the "Intellectual Property Rights") are and shall remain our exclusive property and/or our licensors and such Intellectual Property Rights are protected by applicable intellectual property laws and treaties around the world. All such rights are reserved.  

10. Assignment and Subcontracting 

We reserve the right to transfer, assign, novate or sub-contract all or any of our rights and obligations under these Terms provided that your rights under these Terms are not affected. You may not assign, sub-contract or otherwise transfer any of your rights or obligations under these Terms without our consent in writing. 

11. Events Beyond Our Reasonable Control 

We will not be held responsible for any delay or failure to perform or comply with our obligations under these Terms if the delay or failure arises from any cause, which is beyond our reasonable control. 

12. Severability 

Each provision of these Terms shall be construed separately and independently of each other. If any provision is deemed invalid, void or otherwise unenforceable, that provision shall be deemed severable form and not affect the enforceability of any of the other provisions of these Terms.