Terms of Use
Effective Date: 20250905
These Website Terms of Use ("Terms") govern your access to and use of the website located at sg.hiccpet.com (the “Website”). By using our Website, you agree to comply with and be bound by these Terms. If you do not agree to these Terms, you must not use our Website.
1. Use of Our Website
1.1 You may use the Website only for lawful purposes and in accordance with these Terms.
1.2 You are responsible for ensuring that all persons who access our Website through your internet connection are aware of these Terms and that they comply with them.
1.3 You must not misuse our Website by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful.
2. Access to the Website
2.1 We do not guarantee that the Website, or any content on it, will always be available or be uninterrupted.
2.2 We may suspend, withdraw, or restrict the availability of all or any part of the Website for business and operational reasons.
3. Intellectual Property Rights
3.1 All intellectual property rights on the Website and its content are owned by us or our licensors.
3.2 You may not copy, reproduce, republish, download, post, broadcast, transmit, make available to the public, or otherwise use any content from our Website in any way except for your own personal, non-commercial use.
4. Limited Licence
4.1 Subject to the Terms herein, we grant you a revocable, and non-exclusive licence to access and make personal use of the Website limited such that it does not include the right to:
a) use the Website in any way which may prejudice or damage our reputation;
b) use the Website for any commercial or business purposes. The Platforms are for your personal use only;
c) use software robots, spiders, crawlers, or similar data gathering and extraction tools, or take any other action that may impose an unreasonable burden or load on our infrastructure.
4.2 We may terminate the limited licence set forth in this Section at any time in our sole discretion without prejudice to any other remedy we may have against you pursuant to applicable law for any reason whatsoever and/or for any breach of these Terms.
4. User-Generated Content
4.1 If you post, upload, or otherwise make available any content on the Website, you grant us a non-exclusive, royalty-free, perpetual, and worldwide licence to use, reproduce, modify, publish, and distribute such content.
4.2 You must ensure that any content you upload does not infringe the rights of any third party or breach any applicable laws.
5. Links to Third-Party Websites
5.1 The Website may contain links to third-party websites. These links are provided for your convenience only and do not signify that we endorse such websites.
5.2 We have no control over the content of third-party sites and accept no responsibility for them or for any loss or damage that may arise from your use of them.
6. Disclaimers
6.1 While we endeavour to ensure that the information on the Website is accurate, complete and up to date, we make no representations, warranties or guarantees, whether express or implied, that the content on our Website is accurate, complete or up to date.
6.2 The Website is provided on an “as is” and “as available” basis. We exclude all implied conditions, warranties, representations or other terms that may apply to our Website or any content on it.
7. Limitation of Liability
7.1 NOTHING IN THESE TERMS EXCLUDES OR LIMITS OUR LIABILITY FOR DEATH OR PERSONAL INJURY ARISING FROM OUR NEGLIGENCE, OR OUR FRAUD OR FRAUDULENT MISREPRESENTATION, OR ANY OTHER LIABILITY THAT CANNOT BE EXCLUDED OR LIMITED UNDER SINGAPOREAN LAW.
7.2 TO THE FULLEST EXTENT PERMITTED BY LAW, WE WILL NOT BE LIABLE FOR ANY LOSS OR DAMAGE, INCLUDING WITHOUT LIMITATION TO ANY INDIRECT OR CONSEQUENTIAL LOSS OR DAMAGE, ARISING FROM OR IN CONNECTION WITH YOUR USE OF THE WEBSITE.
8. Privacy and Cookies
8.1 By placing an order or visiting our Website, you agree and understand that we may collect, use, store and process your personal data in accordance with our Privacy Policy. We fully respect the privacy of individuals who access and use the Website.
8.2 For details on the manner in which we use cookies, the type of information we collect, how and for what purpose, we use your information and under what circumstances we disclose information please see our Privacy Policy and Cookie Policy which are incorporated into and form part of these Terms.
9. Events Beyond Our Reasonable Control
We will not be held responsible for any delay or failure to perform or comply with our obligations under these Terms if the delay or failure arises from any cause, which is beyond our reasonable control.
9. Changes to These Terms
9.1 We reserve the right to revise these Terms at any time by amending this page. You are expected to check this page from time to time to take notice of any changes.
10. Governing Law and Jurisdiction
10.1 These Terms are governed by and construed in accordance with the laws of Singapore without regard to its conflict of law provisions.
10.2 Any dispute arising out of or in connection with this Terms and the use of services, including any question regarding its existence, validity or termination, shall be referred to and finally resolved by arbitration administered by the Singapore International Arbitration Centre in accordance with the Arbitration Rules of the Singapore International Arbitration Centre for the time being in force, which rules are deemed to be incorporated by reference in this clause. The seat of the arbitration shall be Singapore. The Tribunal shall consist of one arbitrator. The language of the arbitration shall be English.
10.3 Nothing in this Clause shall affect the statutory rights you as a consumer have, as recognized in any applicable legislation in this area.
10.4 We are available by email at [email] to address any concerns you may have regarding your use of the services. Most concerns may be quickly resolved in this manner. Each of you and we agree to use best efforts to settle any dispute, claim, question, or disagreement directly through consultation and good faith negotiations which shall be a precondition to either party initiating a lawsuit or arbitration.
10.5 Waiver of class or consolidated actions. All claims and disputes must be arbitrated or litigated on an individual basis and not on a class basis. Claims of more than one customer or user cannot be arbitrated or litigated jointly or consolidated with those of any other customer or user.
11. Contact Us
If you have any questions about these Terms, please contact us at support.sg@hiccpet.com.
