MEMBERSHIP AGREEMENT

1. DEFINITIONS 

1.1 The Company or We refers to HICC PTE. LTD., a company incorporated in Singapore with its registered address at 6 Raffles Quay #14-02 Singapore (048580), which provides pet cleaning products, pet grooming services, and related benefits to its Members. 

1.2 Member or You refers to the individual or entity that has registered to be a member of the HICC Pet Club under this Membership Agreement. 

1.3 Membership Benefits refers to the privileges and services available to Members as described in this Agreement.  

1.4 Premises refers to the physical location(s) of the Company’s showroom in Singapore. 

2. MEMBERSHIP ELIGIBILITY & REGISTRATION 

2.1 Membership is open to individuals aged 18 years and above who have legal capacity to enter into this Agreement and legal entities that agree to abide by the terms of this Agreement. 

2.2 By registering as a Member, the Member agrees to provide accurate and up-to-date information. 

2.3 Membership registration is completed upon the Company's acceptance of the Member’s application. 

3. MEMBERSHIP BENEFITS & TERMS OF USE 

3.1 Members shall be entitled to the Membership Benefits as determined by the Company from time to time, including but not limited to: 

a) purchasing products at discounted prices at HICC Pet Showroom and/or the Company’s official website; purchases are subject to the Terms of Service on the Company's official website;    

b) purchasing pet grooming services packages; the provision of pet grooming services at HICC Pet Showroom is subject to Appendix I: Pet Grooming Services Agreement;  

c) participation in events organized by the Company; and/or 

d) rental of the Premises which is subject to Appendix II: HICC Pet Showroom Rental Services Agreement and Appendix III: Terms & Conditions of Use for HICC Pet Showroom. 

3.2 Membership Benefits are non-transferable unless otherwise stated by the Company. 

3.3 The Company reserves the right to modify, suspend, or terminate any Membership Benefits at its sole discretion without prior notice. 

4. Membership Card 

4.1 For a person who registers as a Member, such person becomes a holder of HICC Pet Club membership card automatically which does not require any membership fee.  

4.2 A Member can decide to top up S$1,000.00 or S$2,000.00. Unless otherwise stated at the time of sale, any prepaid balance loaded onto a membership card or account is valid for the period stated at the time of purchase (the “Validity Period”). Any unused balance remaining after the expiry of the Validity Period will, subject to applicable law, be forfeited and will not be refundable or redeemable for cash. 

4.3 The Company will disclose the Validity Period and any other material terms, including fees, refund rights, and conditions for use, clearly at the point of sale and on the purchase receipt. If you require clarification, please contact our customer service at community.sg@hiccpet.com. 

4.4 The specific terms and conditions applicable to each membership card, including the applicable fees, benefits, validity period and usage rules, will be provided to you at the time of purchase and shall prevail in the event of any inconsistency with the information set out here. 

5. MEMBERSHIP FEES 

5.1 The Company may charge a membership fee, which will be communicated to Members upon registration or renewal.  

5.2 Membership fees, if applicable, are non-refundable unless otherwise required by law. 

5.3 Membership fees are immediately credited to the Member’s account as  consumable account credit subject to the Company’s specific terms and conditions provided to you at the time of purchase. 

6. MEMBER OBLIGATIONS 

6.1 Members agree to use the Membership Benefits in accordance with this Agreement and any policies established by the Company. 

6.2 Members shall not misuse the Membership Benefits, including reselling discounted products for commercial gain. 

6.3 Members shall comply with all applicable laws and regulations while using the Company’s services. 

7. TERMINATION & SUSPENSION 

7.1 The Company reserves the right to suspend or terminate a Member’s membership in the event of any breach of this Agreement.  

7.2 A Member may terminate their membership at any time by providing written notice to the Company. 

7.3 Upon termination, all Membership Benefits shall cease immediately. 

8. LIMITATION OF LIABILITY

THE COMPANY SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES ARISING FROM OR IN CONNECTION WITH THE USE OF MEMBERSHIP BENEFITS. FUTHER, THE COMPANY MAKES NO REPRESENTATITIONS AND WARRANTIES REGARDING THE AVAILABILITY, ACCURACY, OR FITNESS FOR PURPOSE OF ANY MEMBERSHIP BENEFITS.  

9. DATA PROTECTION & PRIVACY 

9.1 The Member consents to the collection, use, and disclosure of their personal data in accordance with the Company’s Privacy Policy and the Personal Data Protection Act (PDPA) of Singapore. 

9.2 The Company may use and disclose the Member’s personal information in order to inform the Member of promotions, competitions, giveaways, events, goods or services that may be of interest to the Member. The Member can choose to receive marketing and other promotional materials through various modes including but not limited to email, direct mailers, short message service, telephone calls, facsimile and other mobile messaging services. In respect of sending telemarketing messages to the Member’s Singapore telephone number via short message service, telephone calls (voice or video), facsimile and other mobile messaging services, the Company will do so only if the Member has provided his/her clear and unambiguous consent in writing or other recorded form for the Company to do so. If the Member does not wish to receive such communications, the Member can opt-out by contacting the Company via the contact details set out in the Company’s Privacy Policy or through the opt-out mechanism contained in a marketing communication to the Member.

10. GENERAL PROVISIONS 

10.1 Nothing in these Terms is intended to, nor shall it, exclude, restrict or otherwise limit any mandatory statutory rights you may have as a consumer under Singapore law (including the Consumer Protection (Fair Trading) Act 2003 and any related regulations). If any provision of these Terms is inconsistent with your non-waivable statutory rights, those statutory rights shall prevail. 

10.2 This Agreement shall be governed by and construed in accordance with the laws of Singapore. 

10.3 Any dispute arising out of or in connection with this Agreement, including any question regarding its existence, validity or termination, shall be referred to and finally resolved by arbitration administered by the Singapore International Arbitration Centre in accordance with the Arbitration Rules of the Singapore International Arbitration Centre for the time being in force, which rules are deemed to be incorporated by reference in this clause. 

10.4 This Agreement constitutes the entire agreement between the Company and the Member and supersedes any prior agreements or understandings.  

10.5 If any provision of this Agreement is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect. 

10.6 By clicking to agree to this Agreement or completing the registration process during the member registration session, the Member agrees to be bound by the terms and conditions of this Membership Agreement, which is effective as of this date. 

1. 1. DISCLOSURE 

1.1 For the purposes of this Pet Grooming Services Agreement (“Agreement”), the terms “Pet” or “Pets” refer to all pets under the ownership of Owner who utilises the pet grooming services (“Services”) at HICC PTE. LTD. (“HICC”). 

1.2 By signing this Agreement and leaving Pet with HICC, Owner represents and warrants to HICC that all information provided to HICC orally or in writing about the Pet including without limitation to information relating to health, satisfaction of pre-service checklist and sole ownership of the Pet is accurate in all respects and further acknowledges that this is a continuing representation and warranty that shall be deemed repeated each time his/her Pet is brought to HICC. For the avoidance of doubt, the representation and warranties, terms and conditions in the pre-arrival checklist shall be deemed to be incorporated into this Agreement by reference. 

2. RATES 

2.1 The rates quoted on the invoices issued to Owner are based on the breed, size, fur condition and behaviour of Pet (“Service Fees”) by Owner’s description or photo reference. Rates are subject to change as a result of actual breed, size, fur condition and behaviour of Pet on arrival/during grooming process, and/or changes in appointment dates and time, and updated on HICC’s website or correspondence from time to time. 

2.2 HICC reserves the right to refuse/stop services for such pet(s) at any time before or during the grooming process, charge a handling fee for aggressive and/or hyperactive Pet, and matt removal fees for Pet with matted fur in addition to the quoted grooming charge. Rates quoted are in Singapore Dollars. Rates do not include any applicable prevailing government taxes at time of service. 

2.3 All payments made by the Owner will be made free from any restriction or condition and be made without deduction or withholding for or on account of any present or future taxes, duties, assessments or governmental charges of whatever nature imposed or levied by or on behalf of any authority thereof or therein having power to tax, unless deduction or withholding of such taxes, duties, assessments or governmental charges is compelled by law. In such event, the Owner will pay such additional amounts as will result in the receipt by HICC of the net amounts after such deduction or withholding equal to the amounts which would otherwise have been receivable by HICC had no such deduction or withholding been required. 

2.4 In the event that the Owner completes a booking based on a rate that has been incorrectly posted or amends the booking to a lesser service, HICC reserves the right to amend the rate or cancel the booking at its sole and absolute discretion and will contact the Owner directly to do so. 

2.5 In the event the Owner for any reason (whatsoever) fails to pay the Service Fees after the Service has been delivered, the Owner shall do so within fourteen (14) days of receiving an invoice from HICC. HICC shall be entitled to charge interest at a rate of 10% per annum calculated on the basis of a 365-day year on unpaid invoices upon expiry of the fourteen (14) days referred to above. 

3. INDEMNITY 

a) any and all Services provided by HICC; 

b) any breach by the Owner of any warranty, representation, term or condition of this Agreement; and/or 

c) any matter or thing arising from this Agreement. 

4. LATE & COMPLETION TIME 

5. CANCELLATION POLICY 

6. ABANDONMENT 

7. ACTS OR BEHAVIOUR: 

8. DISPUTE RESOLUTION 

9. VOLUNTARY ASSUMPTION OF RISK 

9.1 While HICC agrees to exercise reasonable care of Pet during its grooming. Owner understands and agrees that the Indemnified Parties are not veterinarians and do not have backgrounds in animal medicine and are not expected to diagnose or detect illnesses or injuries in the pets at HICC. 

9.2 Owner agrees and acknowledges: 

a) that no amount of vaccination requirement, sanitation or personalised care can prevent Pets from contracting any communicable diseases and/or microbial infections; 

b) that grooming equipment has sharp edges and while extreme caution and care are practiced in all situations, possible injuries could occur including cuts, nicks, scratches, quacking of nails, etc;  

c) that unbeknownst to Owner, Pets may have pre-existing, undiagnosed and/or underlying conditions prior engaging HICC grooming services and it is not possible to exhaustively identify all conditions before, during and after grooming services. HICC shall inform Owner as HICC groomers identify any such conditions that require Owner’s decision to proceed further with HICC grooming services, and that HICC cannot be held responsible for any of Pets’ preexisting, undiagnosed and/or underlying conditions; 

d) that excessive matting can be avoided with regular brushing and grooming. In the event where mat removal service is required, Owner understands that neglect to Pet's fur coat can cause medical conditions such as mold, fungus or bacteria growth, resulting in skin irritations. De-matting is a painful and time-consuming process that can cause discomfort to Pet and may result in nicks, cuts or abrasions. After effects of mat removal procedures can include and not limited to itchiness, skin redness, self-inflicted irritations or abrasions and bald patches. Mats can be very difficult to remove and may require the Pet to be shaved. Shaved Pets are prone to sunburn and should be kept out of the sun until their fur coat has grown sufficiently to protect the skin. In some cases, Pets may also exhibit behavioral changes; 

e) that HICC cannot be held responsible for development of new adverse conditions after the grooming service and it is Owner’s responsibility to ensure his/her newly groomed Pet is cared for as required including but not limited to the avoidance of direct sunlight, avoidance of excess stimulation and unsanitary environments including but not limited to bushes, grass, tarmac, roads that may increase the likelihood of microbial infections; 

f) that shave downs or custom cuts that are outside normal specific breed haircuts will be discussed and the groomer will perform the cuts to the best of his/her understanding of Owner’s directions and his/her ability but no other guarantee is made. Shaving of Pets may dramatically change Pet’s appearance; 

g) that Pets, being packed animals, lead with their teeth, paws/claws, are unpredictable in nature, scrapes and puncture wounds can be a result of play and not necessarily aggression and no amount of supervision can provide absolute certainty to prevent Pets from interacting with each other and/or being injured during HICC grooming services. Owner agrees to be responsible for all damages and medical treatment for all injuries to Pets. Owner also acknowledges and understands that if an injury is proven to have occurred due to unprovoked aggression, Owner of aggressive pet is responsible for medical treatment of injured Pet; 

h) that incidents that arise entirely out of the control of HICC can also cause serious injury, illness or death of Pets including but not limited to impact trauma from traffic accidents or falls, malfunctioning of pet leashes, collars or harnesses resulting in escape or suffocation, electrocution by chewing on live wires or electrical equipment, falling tree branches or parts or fruits (durians and coconuts), insect stings or Pet’s allergic reaction to stings, food poisoning from consumption of discarded food or waste, use of criminal force by parties outside the control of HICC; and/or 

i) the Services HICC provides have inherent risks which may result in serious injury, illness or death of Pets. Owner agrees to hereby exempt, release and waive all rights to claim against Indemnified Parties from all liability or responsibility whatsoever for property damage, pet injury or death however caused, including but not limited to the negligence of the Indemnified Parties, whether passive or active. 

10. MEDICAL ATTENTION 

10.1 In the event of injury, emergency or when HICC, in its sole discretion, deems medical care is important to Pet’s health, including but not limited to vaccinations, fleas, ticks, diarrhea, rashes, Owner authorizes HICC to obtain medical attention for Pet from our panel of preferred veterinarians. 

10.2 In such event, Owner is deemed to have appointed HICC and HICC preferred veterinarians as Owner’s attorney with the full power of decision-making involving the medical treatment of Pet, including but not limited to consultation, medicine, surgery, hospitalisation, intensive care life support, anaesthesia, euthanasia, supplies, transport and care to and from any agent, and agrees to pay for all costs associated with said medical treatment. 

10.3 Owner agrees that HICC can only pay upfront, on behalf of the Owner, a maximum quantum of Singapore Dollars $200.00 to any veterinarian in any event. Owner further agrees that if deposit or fee required by any veterinarian exceeds maximum quantum HICC is able to provide upfront, Owner is required to pay the entire sum as detailed by said veterinarian. HICC will not engage any veterinarian or medical services that exceeds HICC’s maximum quantum of Singapore Dollars $200.00 prior the Owner’s direct settlement and/or upfront deposit payments for the engagement of veterinarian or medical service. 

11. PRE-PAID PACKAGES 

11.1 In the event Owner decides to purchase a pre-paid package for services, Owner understands such sale price is offered at a special discount in exchange for a non-refundable commitment to use all the pre-paid packages at HICC. 

11.2 Owner further understands that subsequent to the purchase of pre-paid packages, circumstances may arise that are out of control of HICC including but not limited to the death of Pet, the relocation of Owner, behavioural changes in Pet, and the decision to stop utilizing HICC for services. 

11.3 In such event, any unused portion of the sale (after amount of utilised services at regular standard rates) shall be transferable for use on other services at HICC, but under no circumstances are the pre-paid packages refundable. Pre-paid packages may not be sold or transferred to any other person, entity or parties without the prior written consent of HICC. 

12. COMPLIANCE 

13. IMITATION OF LIABILITY 

1. Scope of Services  

1.1 The Company shall provide the Client with access to and use of the Pet Showroom for the purpose of organizing and hosting its Events. 

1.2 The Services include:  

a) use of the Pet Showroom space; 

b) basic utilities (electricity, water, air-conditioning); 

c) cleaning services before and after the Event; and/or 

d) any additional services as may be agreed in writing by both Parties. 

2. Booking and Duration  

2.1 The Client shall book appointments through the booking website provided by the Company.  

2.2 Upon confirmation by the Company, the Pet Showroom shall be reserved for the Client’s use during the agreed period. 

2.3 The Client shall not use the Pet Showroom beyond the agreed period without the Company’s prior written consent. 

3. Fees and Payment  

3.1 The Client shall pay the Company a rental fee (inclusive of GST) as described below: 

a) S$ 149.00 for one hour; 

b) S$ 298.00 for two hours; 

c) S$ 399.00 for three hours; and/or 

d) the agreed rental fee upon by both Parties. 

3.2 The Client's booking request is subject to the Company's written confirmation. The Company shall have no obligation to confirm any timeslot until it has received the full payment of the rental fee from the Client upon booking.  

3.3 If the Company, despite its reasonable efforts, is unable to confirm the requested timeslot, it shall refund the full amount to the Client within five (5) business days from the date of such determination.   

3.4 Upon the full refund being made, the Company shall be released from any liability arising directly from the non-availability of the timeslot. This discharge shall not apply to any claims resulting from the Company's gross negligence, willful misconduct, or its failure to process the refund in accordance with Clause 3.3. 

4. Use of Premises  

a) use the Pet Showroom solely for lawful commercial or non-commercial purposes; 

b) carry out the Events in areas of the Pet Room designated and confirmed by the Company; 

c) ensure the use of the Pet Showroom does not interfere with the normal business activities of the Company in the Pet Showroom; 

d) ensure no damage is caused to the premises, facilities, or equipment; 

e) obtain all necessary permits or approvals for its Event (if applicable); and 

f) comply with all applicable laws, regulations, and safety guidelines. 

5. Rights of Company 

a) inspect the Pet Showroom during the Event to ensure compliance with this Agreement; 

b) refuse access or terminate the Event immediately if the Client is in breach of this Agreement or conducting activities that are illegal, unsafe, or damaging to the premises; 

c) request modifications to the Event setup or arrangements if deemed necessary for safety, legal compliance, or the protection of property; and/or 

d) require the Client to cease activities that disturb neighbouring businesses, cause a public nuisance, or risk reputational damage to the Company. 

6. Damages  

6.1 The Company reserves the right charge the Client if there is any damage to the Pet Showroom or if cleaning or restoration is required due to the Client’s use. 

7. Responsibilities of Client  

8. Indemnity  

9. Termination  

9.1 Either Party may terminate this Agreement with 5 days’ written notice. 

9.2 Upon termination, the Client shall vacate the premises and remove all its belongings promptly. 

1. use HICC PET Showroom solely for lawful commercial or non-commercial purposes;  

2. carry out the Events in areas of HICC PET Room designated and confirmed by HICC; 

3. ensure the use of HICC PET Showroom does not interfere with the normal business activities of HICC in HICC PET Showroom; 

4. ensure no damage is caused to the premises, facilities, or equipment;  

5. obtain all necessary permits or approvals for its Event (if applicable); and 

6. comply with all applicable laws, regulations, and safety guidelines. 

1. inspect HICC PET Showroom during the Event to ensure compliance with the T&C; 

2. refuse access or terminate the Event immediately if the Client is in breach of the T&C or conducting activities that are illegal, unsafe, or damaging to the premises; 

3. request modifications to the Event setup or arrangements if deemed necessary for safety, legal compliance, or the protection of property; and/or 

4. require the Client to cease activities that disturb neighbouring businesses, cause a public nuisance, or risk reputational damage to HICC.